returns and refunds

IF THERE IS EVER A DEFECT WITH YOUR ORDER, PLEASE EMAIL US AT SUPPORT@BROTHERBEARSUPPLY.COM OR PRIVATE MESSAGE US ON INSTAGRAM @BROTHERBEARSUPPLY WITH YOUR ORDER NUMBER AND A PHOTO OF THE DEFECT. WE WILL SEND YOU A REPLACEMENT AS SOON AS POSSIBLE.

WE DO NOT ACCEPT ANY RETURNS OR EXCHANGE ITEMS THAT WERE ORDERED INCORRECTLY (E.G. SIZE/COLOR, WRONG ADDRESS, OR AN INCOMPLETE ADDRESS).

WE ALSO DO NOT REFUND ORDERS THAT HAVE BEEN VERIFIED AS DELIVERED BY THE TRACKING CARRIER. PLEASE REACH OUT TO YOUR LOCAL POST OFFICE IN THIS CASE.

REFUNDS CAN ONLY BE PROCESSED 5 BUSINESS DAYS AFTER PRE-SALE CLOSES, WE CAN PROVIDE A STORE CREDIT FOR THE COST OF YOUR PURCHASE.

INTERNATIONAL ORDERS: YOU HAVE UP TO 90 DAYS FROM WHEN THE ORDER IS SHIPPED TO FILE A CLAIM WITH BROTHER BEAR SUPPLY CUSTOMER SUPPORT.

US NATIONAL ORDERS: YOU HAVE UP TO 30 DAYS FROM WHEN THE ORDER IS SHIPPED TO FILE A CLAIM WITH BROTHER BEAR SUPPLY CUSTOMER SUPPORT.